Terms & Conditions

1. Introduction

These Terms & Conditions (the "Agreement") govern the access to and use of the Scrplay online gambling platform, accessible at scrplay.cam (the "Platform"). The Platform is operated by Scrplay (the "Company", "we", "us", or "our").

By creating an account, depositing funds, or placing any wager on the Platform, you ("Player", "you", or "your") acknowledge that you have read, understood, and agree to be bound by this Agreement in its entirety, together with the Privacy Policy and the Responsible Gambling Policy, each of which is incorporated herein by reference.

If you do not agree to any part of this Agreement, you must immediately discontinue your use of the Platform. Continued use of the Platform following any amendment to this Agreement constitutes your acceptance of the revised terms.

2. Definitions

The following terms, when used in this Agreement, shall have the meanings set out below:

"Account"

The personal registered account created by a Player on the Platform to access gambling services.

"Balance"

The total funds held in a Player's Account, denominated in Malaysian Ringgit (MYR), comprising real-money deposits and any applicable bonus funds.

"Bonus Funds"

Any promotional credits, free-bet awards, or non-cash incentives credited to an Account under a promotion, subject to separate bonus terms and wagering requirements.

"KYC"

Know Your Customer — the identity and age verification process required before any withdrawal is processed and at any time the Company deems necessary.

"Wagering Requirement"

The total value of eligible bets that must be placed before bonus funds or bonus-derived winnings may be converted to withdrawable real-money funds.

"Platform"

The scrplay.cam website, including all associated pages, games, tools, and features accessible via web browser or mobile device.

"Prohibited Jurisdiction"

Any territory from which the Company does not accept Players, as published on the Platform from time to time.

"Self-Exclusion"

A voluntary restriction mechanism by which a Player may request temporary or permanent suspension of access to the Platform for responsible gambling purposes.

3. Account Eligibility

3.1 Age Requirement

Registration and use of the Platform is strictly limited to natural persons who are at least 21 years of age at the time of registration. By creating an Account, you warrant and represent that you meet this minimum age requirement. The Company reserves the right to request age verification documentation at any time and to immediately suspend or permanently close any Account where the age requirement is not satisfactorily met.

3.2 One Account Per Person

Each individual may hold only one Account on the Platform. The creation of multiple Accounts by the same individual — whether under the same or different personal details, payment methods, or device identifiers — is strictly prohibited and constitutes grounds for immediate suspension of all associated Accounts and forfeiture of any outstanding balances attributable to abuse.

3.3 Jurisdiction

The Platform is directed at players in Malaysia. It is your sole responsibility to determine whether accessing and using the Platform is lawful in your jurisdiction. The Company does not represent that the Platform is legal, available, or appropriate in all jurisdictions. Players from Prohibited Jurisdictions must not register or use the Platform.

3.4 Legal Capacity

You represent that you are not subject to any legal disability or restriction that would prevent you from entering into a legally binding agreement, and that your participation in gambling activities is entirely voluntary.

4. Account Registration

To access the Platform's gambling services, you must complete the registration process, which requires you to provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and mobile number. You agree to maintain and update your Account information to ensure it remains accurate at all times.

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. The Company accepts no liability for any loss or damage arising from your failure to keep your login credentials secure. Any activity conducted through your Account while your credentials are in use is your sole responsibility, unless you have notified the Company of an unauthorised access immediately upon becoming aware of it.

5. Identity Verification (KYC)

Scrplay operates strict Know Your Customer (KYC) procedures in accordance with responsible gambling and anti-money laundering obligations. Before processing any withdrawal request, and at any other time the Company deems appropriate, you may be required to submit one or more of the following:

• A copy of your MyKad (Malaysian identity card) or valid passport;
• Proof of residential address (e.g., a utility bill or bank statement issued within the last three months);
• Proof of payment method ownership (e.g., a screenshot or statement confirming the Maybank, CIMB, or Touch 'n Go eWallet account belongs to you);
• Any other documentation the Company reasonably requests to verify your identity, age, or source of funds.

The Company reserves the right to suspend withdrawals and place a temporary hold on your Account balance while KYC verification is pending. Failure to provide satisfactory documentation within the timeframe specified by our support team may result in Account suspension or closure.

6. Deposits & Withdrawals

6.1 Deposits

All Account balances and transactions are denominated in Malaysian Ringgit (MYR). The Platform accepts deposits via the following methods: DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank online banking, CIMB Clicks, Public Bank online banking, Hong Leong Connect, and cryptocurrency (BTC, ETH, USDT). Minimum deposit amounts are specified on the deposit page and are subject to change.

Deposits must be made from payment methods registered in your own name. The Company will not accept third-party deposits. Any deposit that cannot be matched to a verified payment method may be reversed and the Account suspended pending investigation.

6.2 Withdrawals

Withdrawal requests are subject to the following conditions: (a) your Account must have completed KYC verification; (b) you must have met any applicable wagering requirement attached to bonus funds; (c) the withdrawal must be processed to a payment method registered in your own name; and (d) the minimum withdrawal amount as specified on the withdrawal page must be met.

The Company targets processing of verified withdrawal requests within three (3) business hours. Actual settlement times may vary depending on the payment method selected and any additional security checks required. The Company accepts no liability for delays attributable to third-party payment processors, bank processing times, or public holidays in Malaysia.

6.3 Currency

All gambling activity, bonus values, and payout figures on the Platform are expressed in Malaysian Ringgit (MYR / RM) unless explicitly stated otherwise. Players depositing in cryptocurrency will have their funds converted to MYR equivalent at the prevailing rate at the time of deposit confirmation.

7. Bonuses & Promotions

7.1 General Bonus Terms

All bonuses, free bets, cashback offers, and promotional credits offered by Scrplay are subject to this Agreement and to any additional specific terms published alongside each offer. In the event of any conflict, the specific promotion terms take precedence over these general bonus terms.

7.2 Wagering Requirements

Bonus funds credited to an Account are not immediately withdrawable. They must first be wagered a specified number of times (the Wagering Requirement). For example, a 10x wagering requirement on a RM100 bonus means that RM1,000 in total eligible bets must be placed before any bonus-derived winnings may be withdrawn. Wagering requirements are specified on each individual promotion page.

7.3 Maximum Bet During Bonus Play

While bonus funds remain in your Account and the wagering requirement is outstanding, you may not place individual bets exceeding MYR 500 per round or per selection, unless a lower cap is specified in the promotion terms. Placing bets above this limit constitutes a breach of this Agreement and may result in the forfeiture of bonus funds and associated winnings.

7.4 Game Contribution

Not all games contribute equally to clearing a Wagering Requirement. Slot games typically contribute 100%, while live dealer table games (baccarat, blackjack, roulette) typically contribute 10–20%, and sports betting contributes a rate specified per promotion. The full game contribution table is available in the Promotions section of the Platform.

7.5 Bonus Abuse

The Company reserves the right to void bonuses, cancel associated winnings, and close Accounts where it determines — in its reasonable discretion — that a Player has engaged in bonus abuse, including but not limited to: creating multiple Accounts to claim a welcome offer more than once, placing low-risk or hedged bets designed solely to clear wagering requirements without genuine gambling activity, or colluding with other players to exploit promotional structures.

7.6 Bonus Expiry

All bonuses expire within the period specified in the promotion terms (typically 7, 14, or 30 calendar days from the date of credit). Unused bonus funds and any associated wagering progress will be forfeited upon expiry.

8. Betting Rules

All bets placed on the Platform are subject to the specific game rules and sports betting rules applicable to each product. In all cases, the Company's decision regarding the settlement of bets is final, subject to the dispute resolution process set out below. Key general rules include:

• Bets are accepted at the odds or payout rate displayed at the time of placement. Bets placed at manifestly erroneous odds may be voided at the Company's discretion.
• The Company reserves the right to impose maximum payout limits on any bet or series of bets. These limits are available in the sports betting rules published on the Platform.
• In the event of a technical failure that affects the completion or settlement of a bet, the Company will use reasonable endeavours to settle the bet on terms as close to the intended result as possible, or to void the bet and return the stake to the Player's Account.
• In-play betting markets may be suspended or closed at any time without notice. Bets already accepted and confirmed will be honoured unless voided under these terms.
• For live football and Liga Super Malaysia markets, settlement is based on the official result at the end of normal time including injury time, unless otherwise stated.

9. Prohibited Conduct

The following conduct is strictly prohibited on the Platform. The Company reserves the right to suspend, restrict, or permanently close any Account found to be engaging in prohibited conduct, and to void all associated bets and forfeit any outstanding balance to the extent permitted by applicable law:

• Providing false or misleading information during registration or KYC;
• Accessing or attempting to access the Platform from a Prohibited Jurisdiction;
• Using automated software, bots, scripts, or any artificial means to interact with the Platform;
• Exploiting software bugs, errors, or vulnerabilities — any such activity must be reported to the Company immediately;
• Colluding with other players, including chip-dumping in poker or coordinating bets to exploit promotional terms;
• Money laundering or using the Platform to process proceeds of crime;
• Placing bets on behalf of a third party or operating as an agent for other players;
• Any form of harassment, abusive communication, or threats directed at support staff or other players.

10. Intellectual Property

All content on the Platform — including but not limited to software, game assets, graphics, text, design elements, trademarks, and logos — is the exclusive intellectual property of the Company or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal entertainment purposes only.

You may not copy, reproduce, modify, distribute, reverse-engineer, or create derivative works from any part of the Platform without the prior written consent of the Company. Unauthorised use of Platform content constitutes a material breach of this Agreement and may result in legal action.

11. Limitation of Liability

To the fullest extent permitted by applicable law, the Company's total liability to you for any claim arising under or in connection with this Agreement shall not exceed the balance held in your Account at the time the claim arises.

The Company shall not be liable for: (a) any loss of profits, revenue, opportunity, goodwill, or data; (b) any indirect, incidental, special, or consequential losses; (c) losses arising from events outside the Company's reasonable control, including network outages, payment processor failures, or force majeure events; or (d) losses arising from your failure to comply with these Terms or to secure your Account credentials.

The Platform is provided on an "as is" basis. The Company makes no warranties, express or implied, regarding the uninterrupted availability of the Platform, the accuracy of odds or game outcomes, or the suitability of the Platform for any particular purpose.

12. Responsible Gambling

Scrplay is committed to promoting safe and responsible gambling. The Platform provides the following tools to all account holders: deposit limits (daily, weekly, monthly), session time reminders, loss limits, reality checks, temporary cool-off periods, and permanent self-exclusion. These tools are accessible from your Account dashboard without the need to contact support.

If you believe you may have a problem with gambling, we strongly encourage you to make use of these tools and to seek support from one of the following organisations (text-only references — not hyperlinked):

• Talian Kasih 15999 — a 24-hour helpline operated by the Ministry of Women, Family and Community Development of Malaysia;
• GamCare — an international responsible gambling support organisation;
• Gamblers Anonymous Malaysia — peer-support meetings for problem gamblers.

For full details of all available tools and support resources, please visit the Responsible Gambling page.

13. Account Suspension & Termination

The Company reserves the right, at its sole discretion and without prior notice, to suspend, restrict, or permanently terminate any Account, and to void outstanding bets, in any of the following circumstances:

• Breach of any provision of this Agreement;
• Failure to complete KYC verification within the required timeframe;
• Reasonable suspicion of fraud, money laundering, or other illegal activity;
• Engagement in prohibited conduct as defined in Section 9;
• Account activity that the Company determines to be commercially unsustainable (e.g., systematic professional advantage play).

Where an Account is closed for reasons other than prohibited conduct, any verified real-money balance (net of bonus funds) shall be returned to you via a payment method registered to your Account following the completion of any outstanding investigations.

You may close your Account at any time by contacting our support team. Closure requests will be processed within five (5) business days. Pending wagering requirements on bonus funds will be forfeited upon voluntary Account closure.

14. Amendments to These Terms

The Company reserves the right to modify, update, or replace any part of this Agreement at any time. We will notify registered Players of material changes via email or through a prominent notice on the Platform at least seven (7) calendar days before the changes take effect, where reasonably practicable.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Agreement. If you do not agree to the revised terms, you must cease using the Platform and contact our support team to close your Account.

15. Governing Law & Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated, without regard to conflict of law principles. In the event of a dispute arising under this Agreement, both parties agree to attempt resolution through good-faith negotiation in the first instance.

Should direct negotiation fail, disputes shall be referred to binding arbitration under the rules of a mutually agreed arbitration body. Nothing in this clause prevents either party from seeking urgent interim relief from a court of competent jurisdiction.

Malaysian players acknowledge that online gambling is not governed by any Malaysian domestic regulatory body, and that this Agreement constitutes the entire understanding between the Player and the Company regarding use of the Platform.

16. Contact Us

For any queries, complaints, or requests relating to these Terms & Conditions, please contact the Scrplay support team through any of the following channels:

• Live Chat: Available 24/7 directly from the Platform homepage — average response time 3–5 minutes.
• Email: [email protected] (plain text — not a clickable link). Our team responds within 24 hours on business days.
• Languages: English, Bahasa Melayu, and Chinese are all supported.